Privacy Policy

Last Updated: October 27, 2024

1. Introduction

Project Bonsai Ltd ("we," "our," or "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal information.

This policy applies to all personal data we process regardless of the media on which that data is stored or whether it relates to past or present employees, workers, customers, clients or supplier contacts, shareholders, website users or any other data subject.

2. Who We Are

We are Project Bonsai Ltd, a company registered in the United Kingdom. Our registered office is 20 Wenlock Road, London, England, N1 7GU. For the purpose of the UK Data Protection Act 2018 and the UK GDPR, we are the data controller. If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: Hello@project-bonsai.com
Address: 20 Wenlock Road, London, England, N1 7GU

3. Information We Collect

We collect and process the following categories of personal data:

3.1 Information you give us

Name and contact details
Billing and payment information
Communication preferences
Correspondence records
Service usage information

3.2 Information we automatically collect

Technical information, including IP address
Browser type and version
Time zone setting and location
Operating system and platform
Device information

4. How We Use Your Information

We process your personal data for the following purposes:

To provide our services to you
To process your payments
To communicate with you about our services
To improve our services
To comply with legal obligations
To prevent fraud

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract performance
Legal obligation
Legitimate interests
Consent (where specifically requested)

6. Data Sharing and Transfers

We may share your personal information with:

Service providers who assist our operations
Professional advisers (lawyers, bankers, auditors)
Government authorities where required by law
Business partners with your consent
We ensure appropriate safeguards are in place when transferring data outside the UK.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Rights

Under data protection law, you have rights including:

Right to access your personal data
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision-making

10. Cookies

We use cookies and similar technologies on our website. For detailed information about the cookies we use and the purposes for which we use them, please see our Cookie Policy.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time in response to changing legal, technical, or business developments. When we update our privacy policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

13. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details provided above. You can also complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have used your data:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk

14. Contact Us

For any questions about this privacy policy or our privacy practices, please contact our Data Protection Officer:

Data Protection Officer
Project Bonsai Ltd
20 Wenlock Road
London, England
N1 7GU
Email: Hello@project-bonsai.com