Privacy Policy

This Privacy Policy explains how Project Bonsai (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website:

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www.project-bonsai.com

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We are committed to protecting your privacy and handling your personal data transparently, securely, and in accordance with applicable data protection laws, including the UK GDPR, EU GDPR, and the Data Protection Act 2018.

Controller: Project Bonsai Ltd

20 Wenlock Road London,

England

N1 7GU

Email: hello@project-bonsai.com

We are the controller of your personal data when you interact with this website.

We may collect and process the following types of personal data when you visit our site or contact us:

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• Identity & Contact Data: Your name, email address, and any details you include when you contact us via the contact form.

• Cookie Data: See our Cookie Notice for more details.

• We do not collect or process special category data, children’s data, or use profiling or automated decision-making.

The below describes how (the lawful basis) we use your personal data for the following purposes:

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• Responding to enquiries: For legitimate interests (to respond to your request and grow our business)

• Providing website functionality: For legitimate interests (ensuring site performance and security)

• Analytics and cookies: For consent (non-essential cookies only)

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We will only use your data for the purposes we collected it for.

We use cookies to improve your experience and understand how visitors interact with our site.

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• Essential cookies are used for basic functionality and site security.

• Non-essential cookies (e.g. analytics) are only used where you have given consent.

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You can change or withdraw your consent at any time via the cookie banner or your browser settings. For more details, see our Cookie Notice.

We may share your personal data with:

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• Service providers who support our website (e.g. web hosting, email).

• Legal or regulatory authorities where required by law.

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We do not sell or trade your personal data to third parties.

Where our service providers are based outside the UK or EEA, we ensure appropriate safeguards are in place, such as UK or EU Standard Contractual Clauses (SCCs), to protect your data in line with legal requirements.

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse, including secure hosting, HTTPS encryption, and access controls.

We retain personal data only for as long as necessary:

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• Contact form submissions: retained for up to 3 months unless a business relationship is established.

• Analytics data: retained in accordance with cookie provider settings.

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You can request deletion of your data at any time (see Section 9).

Under UK and EU data protection laws, you have the right to:

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• Access your personal data.

• Rectify inaccurate data.

• Request erasure of your data.

• Restrict or object to processing.

• Withdraw consent at any time (for cookies or marketing).

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To exercise your rights, contact us at: hello@project-bonsai.com

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details provided above.  You can also complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have used your data:

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Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk